Billing and plans
Can I get a refund?
A plan paid on the site
Cancelling stops the next charge; it does not refund the period already paid for. If you were charged in error — a duplicate charge, or a renewal after you cancelled — email hello@odo.tax with the date of the charge and it will be put right.
A plan bought in the App Store or Google Play
The store took the payment, so the store decides on refunds. Ask Apple at reportaproblem.apple.com, or Google from your order history in the Play Store (Payments & subscriptions → Budget & history).
What a refund does in odo
A refund takes back the time it paid for: pro ends there. If it was your first payment, the weeks before it that it had reopened are hidden again. Nothing is deleted — see What happens when I hit the free limit?.