How do I contact support?
Message support in the app
- In OdoTax, open Settings and scroll to the bottom
- Under About, tap Help & support
- Scroll to the bottom of the Help screen and tap Message support
- Tap Ask a question
- Type your question and tap the round arrow to send it
The three example questions in a new conversation are shortcuts: tap one and it lands in the message field, ready to change or send. Nothing is sent until you tap the arrow, and Return starts a new line. Messaging needs a connection and a confirmed email address.
Who answers
The assistant answers first, from the OdoTax help centre. It is an AI — the app says so beside its name — and it answers right away. When it cannot answer, a person on the team takes over. To ask for a person yourself, tap Talk to a person above the message field, or I need a person under an answer. The team usually replies within a day; their reply comes to the same conversation, and by email if you have not read it there.
Send a photo
The paperclip beside the message field attaches photos: up to three to a message, each under 10 MB. A message with a photo goes straight to the team, and only the team can see the files.
Your conversations
The Support screen lists your conversations, each with where it stands, such as Waiting for a reply, Answered or Closed. A reply you have not read yet shows as a count on Message support. To end a conversation, open it, tap ⋯ at the top and choose End conversation — you can write again any time.
Email instead
On the same Help screen, Email support opens your mail app with a message to support@odo.tax. We usually reply within one business day.
In the browser
- Sign in at my.odo.tax
- Click the chat button in the bottom-right corner, or open my.odo.tax/support
- Click Ask a question, write your message and press Enter
It is the same support desk as in the app: a conversation started on the phone shows in the browser, and the other way round.