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Billing and plans

Why was I charged again?

The plan renewed

A paid plan renews by itself until it is cancelled: a monthly plan every month, a yearly plan every year. A yearly plan’s second year is charged a year after the first. A free trial becomes the paid plan when it ends, unless it was cancelled first.

In OdoTax, Settings → Subscription shows Renews with the date of the next charge, or First charge during a free trial.

A payment that was tried again

A renewal that does not go through is tried again, so its charge can come later than the renewal date: What if a payment doesn't go through?.

A charge for the yearly plan

A monthly plan moved to yearly on the site is charged for the year that day, less the unused part of the month already paid for, and renews a year later. A plan moved in free time is not charged that day: the year is charged when the free time ends.

For a plan bought in the App Store or Google Play, the store sets what is charged for the yearly plan, and when.

Charged after cancelling

A cancelled plan no longer shows Renews under Settings → Subscription. If it still does, OdoTax has not seen a cancellation. Check it where the plan was bought: Can I change or cancel my plan myself?. An App Store subscription renews unless it is cancelled at least 24 hours before the end of the current period.

Deleting the app does not cancel a plan.

Paying twice

Two plans can be charged at once when they were bought in two places, or under two OdoTax accounts. The receipt emailed for a charge shows who took it. Cancel the plan you do not need where it was bought:

  1. The site: Settings → Subscription at my.odo.tax, in each OdoTax account
  2. An iPhone: the iPhone’s Settings → your name → Subscriptions
  3. Android: the Play Store → your profile picture → Payments & subscriptions → Subscriptions

If the charge is a mistake

For a plan paid on the site, email hello@odo.tax with the date of the charge: a duplicate charge, or a renewal after you cancelled, is put right. A charge from the App Store or Google Play is the store’s to refund: Can I get a refund?.

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