What if a payment doesn't go through?
When a renewal fails
If the App Store cannot take a renewal — a card declined or expired — Settings → Subscription in OdoTax shows Payment didn't go through. While Apple retries, pro keeps running.
When a renewal fails
If Google Play cannot take a renewal — a card declined or expired — Settings → Subscription in OdoTax shows Payment didn't go through. While Google retries, pro keeps running.
When a renewal fails
If the card on the plan is declined or has expired, the renewal fails and the Subscription page says so. While the payment is retried, pro keeps running — the plan shows Payment due.
Update the payment method
- On the iPhone, open Settings → your name → Payment & Shipping
- Update the card, or add another way to pay
Apple tries the payment again, and OdoTax shows the plan as active once it goes through. A plan bought on the site is updated on the site instead.
Update the payment method
- Open the Play Store, tap your profile picture → Payments & subscriptions → Payment methods
- Update the card, or add another way to pay
Google tries the payment again, and OdoTax shows the plan as active once it goes through. A plan bought on the site is updated on the site instead.
Update the payment method
- Sign in at my.odo.tax and open Settings → Subscription
- Click Update payment method — the billing portal opens
- Add the new card
Once a payment goes through on the new card, the plan goes back to Active.
If it stays unpaid
When Apple's retries run out, OdoTax shows Pro is on hold and the account is on the free plan until it is paid: 35 drives a month, the rest locked. Nothing is deleted. Tap Update payment, or update the payment method as above, and the plan picks up where it left off; Check again looks for it without waiting.
If it stays unpaid
When Google's retries run out, OdoTax shows Pro is on hold and the account is on the free plan until it is paid: 35 drives a month, the rest locked. Nothing is deleted. Tap Update payment, or update the payment method as above, and the plan picks up where it left off; Check again looks for it without waiting.
If it stays unpaid
When the retries run out, the plan shows Paused and the account is on the free plan until it is paid: 35 drives a month, the rest locked. Nothing is deleted. Update payment method on the same page picks it up where it left off.