What if a report could not be made?
What it looks like
In the Reports tab a report that failed has a red warning sign where its figure would be, and opened it says This report could not be created. Something went wrong on OdoTax's side while the PDF and CSV were being put together, and OdoTax is told about it with the error. Your drives are not the cause, and none of them has changed.
What it looks like
In the Reports tab a report that failed has a red warning sign where its figure would be, and opened it says This report could not be created. Something went wrong on OdoTax's side while the PDF and CSV were being put together, and OdoTax is told about it with the error. Your drives are not the cause, and none of them has changed.
What it looks like
A report that failed says Could not be made in your list of reports, and opened it says This report could not be created. Something went wrong on OdoTax's side while the PDF and CSV were being put together, and OdoTax is told about it with the error. Your drives are not the cause, and none of them has changed.
Make it again
- Open the Reports tab and tap the report
- Tap Try again
It is made again from your drives as they are now, usually in a few seconds, and keeps its name and settings. A report that shows Being made for more than ten minutes is counted as failed too, and gets the same Try again.
Make it again
- Open the Reports tab and tap the report
- Tap Try again
It is made again from your drives as they are now, usually in a few seconds, and keeps its name and settings. A report that shows Being made for more than ten minutes is counted as failed too, and gets the same Try again.
Make it again
- Open Reports and click the report
- Click Try again
It is made again from your drives as they are now, usually in a few seconds, and keeps its name and settings. A report that shows Being made for more than ten minutes is counted as failed too, and gets the same Try again.
If it fails again
After three failures in a row Try again goes away, and the report says It failed three times, so we've been alerted and are fixing it. The cause is on OdoTax's side, so pressing it again would not help. The report stays in the list. If you need it urgently, email hello@odo.tax and say which period it covers.
If it fails again
After three failures in a row Try again goes away, and the report says It failed three times, so we've been alerted and are fixing it. The cause is on OdoTax's side, so pressing it again would not help. The report stays in the list. If you need it urgently, email hello@odo.tax and say which period it covers.
If it fails again
After three failures in a row Try again goes away, and the report says It failed three times, so we've been alerted and are fixing it. The cause is on OdoTax's side, so pressing it again would not help. The report stays in the list. If you need it urgently, email hello@odo.tax and say which period it covers.